hannahlongjewelry

Privacy policy

HANNAH LONG JEWELRY — PRIVACY POLICY

Last updated: 11/13/2025

This Privacy Policy explains how Hannah Long Jewelry (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or purchase from hannahlongjewelry.com, use any of our services, or communicate with us.

By using our website or services, you agree to the practices described here. If you do not agree with this Privacy Policy, please discontinue use of our website and services.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. When we do, we will update the “Last updated” date at the top of this page.

2. Information We Collect

A. Information You Provide Directly

When you interact with our website or make a purchase, you may provide:

  • Name

  • Email address

  • Billing and shipping addresses

  • Phone number (optional)

  • Order details and purchase history

  • Account login information (if you create an account)

  • Information provided through customer support inquiries

B. Information Collected Automatically

We automatically collect certain information through cookies, pixels, and similar technologies, including:

  • IP address

  • Device and browser information

  • Pages viewed, links clicked, and browsing behavior

  • Products viewed, added to cart, or saved

  • Interaction with our emails (opens, clicks)

This helps us operate, secure, and improve the website.

C. Information from Third Parties

We may receive information from:

  • Shopify (our website and commerce platform)

  • Payment processors (such as Shopify Payments and related methods like Shop Pay, Apple Pay, PayPal, etc.)

  • Email marketing services (Shopify Email, and possibly MailerLite or Klaviyo in the future)

  • Analytics and advertising providers when enabled (for example, Meta/Facebook, Pinterest, Google Analytics, and Shopify’s advertising tools such as Shopify Audiences)

Any third-party information is handled in accordance with this Privacy Policy. We do not buy customer lists or engage in data brokerage.

3. How We Use Your Information

We use your personal information to:

A. Provide and Fulfill Services

  • Process and fulfill orders

  • Manage returns and exchanges

  • Send order updates and confirmations

  • Provide customer support

  • Maintain and manage your account

B. Improve Website Functionality

  • Monitor performance and troubleshoot issues

  • Improve layout, navigation, and user experience

  • Understand how visitors use the site

C. Marketing and Communications

  • Send email updates, announcements, or promotions (if you opt in or where legally permitted)

  • Personalize website content and product recommendations

  • Use advertising and analytics tools to understand performance and, where in use, show you more relevant ads

You can opt out of marketing emails at any time by using the unsubscribe link in our emails.

D. Legal, Security, and Fraud Prevention

  • Detect and prevent fraudulent or unauthorized activity

  • Comply with legal obligations

  • Protect our website, users, and business operations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website. Cookies help with:

  • Remembering items in your cart

  • Keeping you logged in (if you choose)

  • Understanding site traffic and performance

  • Measuring and, where used, personalizing advertising

Most browsers allow you to block or delete cookies. Blocking certain cookies may affect site functionality (for example, checkout may not work correctly).

Some browsers offer a Global Privacy Control (GPC) or similar signal. Where required by law, we treat such signals as a request to opt out of certain types of cookie-based advertising or “sale/sharing” of personal information for that browser and device.

5. How We Share Information

We only share personal information when necessary to operate our business and for the purposes listed in this policy:

  • Shopify, to host our website, process orders, and manage payments

  • Payment processors, to securely process your payments

  • Email marketing providers, to send emails you opted into or that are necessary for your orders

  • Shipping and fulfillment partners, to deliver your orders and manage returns

  • Analytics and advertising providers, when enabled, to help us understand performance and, in some cases, to deliver more relevant ads

  • Service providers, who assist with IT, storage, and other operational needs

We do not sell customer lists or profiles to third parties.

“Sale” and “Sharing” Under Certain Privacy Laws

Some privacy laws (for example, in California) treat certain uses of advertising and analytics cookies as a “sale” or “sharing” of personal information, even though no money changes hands for your data.

If and when we use such tools, it is only to measure and improve our advertising and website performance. You can opt out of cookie-based advertising by adjusting your browser settings, using available cookie controls, or enabling a signal such as Global Privacy Control, and we will honor those choices where legally required.

6. User-Generated Content (Reviews)

If our website allows you to leave product reviews, any information you choose to include in a review may be seen by other visitors.

You should not include sensitive personal information in reviews or other public content.

7. Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age. If you believe a child has provided personal information to us, please contact us so we can delete it.

8. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We do not store or have access to your full payment card details. Payments are processed securely by Shopify Payments and related payment providers (such as Shop Pay, Apple Pay, PayPal, etc.), which are responsible for handling your card information in accordance with applicable security standards (e.g., PCI-DSS).

9. Data Retention

We retain personal information for as long as it is needed to:

  • Provide you with products and services

  • Maintain your account (if you have one)

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes and enforce our agreements

If you request deletion of your data, we will delete or anonymize it unless we are required or permitted by law to keep certain information (for example, for tax records).

10. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Access / Know – Request a copy of the personal information we hold about you.

  • Delete – Ask us to delete your personal information, subject to legal exceptions.

  • Correct – Request that we correct inaccurate personal information.

  • Portability – Request a copy of your data in a portable format, where applicable.

  • Opt Out of Cookie-Based Advertising / “Sale” or “Sharing” – Direct us not to use certain cookies or tools considered a “sale” or “sharing” under applicable law (you can do this through browser settings, cookie tools, or signals like GPC).

  • Withdraw Consent – Where we rely on consent (for example, for marketing emails), you can withdraw it at any time.

We will not discriminate against you for exercising your privacy rights.

If you are located in the EU, UK, or another region with specific privacy laws, you may also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

To exercise any of these rights, contact us using the details in the Contact section below. We may need to verify your identity before we respond.

11. International Transfers

If you are outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers are located.

When we transfer personal information from the EU, EEA, or UK, we rely on lawful transfer mechanisms such as standard contractual clauses, where required.

12. Contact

If you have questions about this Privacy Policy, our privacy practices, or if you wish to exercise your rights, you can contact us at:

Email: hannahlongjewelry@gmail.com

Postal Address:
Hannah Long Jewelry
325 W Ocean Ave
Boynton Beach, FL 33435
United States

We do not list a telephone number here so that all privacy-related requests are handled in writing and can be properly documented.