Hannah Long Jewelry

Privacy policy

HANNAH LONG JEWELRY — PRIVACY POLICY

Last updated: September 24, 2026

This Privacy Policy explains how Hannah Long Jewelry ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit or purchase from hannahlongjewelry.com, commission or buy jewelry from us in person, use any of our services, or communicate with us.

Our online store is hosted by Shopify. More about Shopify's role is in Section 6.

By using our website or services, you acknowledge the practices described here. If you do not agree with this Privacy Policy, please do not use our website or services.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. When we do, we will update the "Last updated" date at the top of this page.

2. Information We Collect

A. Information You Provide Directly

When you interact with our website, place an order, commission custom work, or buy from us in person, you may provide:

  • Name
  • Email address
  • Billing and shipping addresses
  • Phone number (optional)
  • Order details and purchase history
  • Account login information (if you create an account)
  • Details for custom or in-person orders, such as ring size, metal and stone preferences, and any dates you choose to share with us (for example, a birthday or anniversary)
  • Information you provide when you contact us

B. Information Collected Automatically

When you visit our website, we and our service providers collect certain information through cookies, pixels, and similar technologies, including:

  • IP address and general location (such as city or country)
  • Device and browser information
  • Pages viewed, links clicked, and how you arrived at our site
  • Products viewed, added to cart, or purchased
  • Interaction with our emails (opens, clicks)

Visitors in the European Economic Area (EEA) and the United Kingdom are asked for permission through our cookie banner before non-essential cookies and tracking are used. See Section 5.

C. Information from Third Parties

We may receive information from:

  • Shopify, our website and commerce platform
  • Payment processors (see Section 9)
  • Our email marketing provider
  • The analytics and advertising providers listed in Section 4

We do not buy customer lists or engage in data brokerage.

3. How We Use Your Information and Our Legal Bases

We use your personal information to:

Provide our products and services — process and fulfill orders, create custom pieces, manage returns and exchanges, send order updates, provide customer support, and maintain your account. Legal basis (EEA/UK): performance of a contract with you.

Operate and improve our website — monitor performance, fix problems, and understand how visitors use the site. Legal basis (EEA/UK): your consent where cookies are involved; otherwise our legitimate interest in running a secure, functional website.

Marketing and advertising — send email updates and promotions if you have signed up to receive them, and measure and improve our advertising. Legal basis (EEA/UK): your consent. You can unsubscribe from marketing emails at any time using the link in any email.

Legal, security, and fraud prevention — detect and prevent fraud, protect our website and customers, and keep records required for tax and accounting. Legal basis (EEA/UK): compliance with legal obligations and our legitimate interest in protecting our business and customers.

4. Analytics and Advertising Tools We Use

Google Analytics. We use Google Analytics, a service provided by Google, to understand how visitors use our website so we can improve it. Google Analytics uses cookies and similar technologies to collect information such as the pages you visit, how long you stay, how you arrived at our site, your device and browser type, and your general location. This information is sent to and processed by Google. To learn how Google uses this information, see How Google uses information from sites or apps that use our services. You can stop Google Analytics from collecting your information by declining cookies in our cookie banner (where it is shown) or by installing the Google Analytics Opt-out Browser Add-on.

Meta (Facebook and Instagram). We use the Meta pixel to measure how our website visits and purchases relate to activity on Facebook and Instagram, and to help show our jewelry to interested people on those platforms. Information about pages viewed, products viewed or added to cart, and purchases is sent to Meta.

Pinterest. We use Pinterest's tools to measure how our website visits and purchases relate to activity on Pinterest and to improve our Pinterest advertising. Pinterest receives information about pages viewed, products viewed or added to cart, and purchases, both from your browser and directly from our store's systems. This may include contact information, such as your email address, used to match purchases to Pinterest activity.

These tools are connected to our store through Shopify, which applies the choices you make in our cookie banner (Section 5) and through our opt-out (Section 7).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website (for example, to remember items in your cart and keep you logged in), to understand site traffic, and to measure and improve our advertising.

EEA and UK visitors: our cookie banner asks for your permission before non-essential cookies and tracking are used. You can accept, decline, or choose by category, and you can change your choices at any time using the cookie preferences link on our site.

All visitors: most browsers let you block or delete cookies. Blocking certain cookies may affect how the site works (for example, checkout may not work correctly).

6. How We Share Information

We share personal information only as needed to run our business and for the purposes in this policy:

  • Shopify, to host our website, process orders, and manage payments
  • Payment processors, to process your payments securely
  • Our email marketing provider, to send emails you opted into and messages about your orders
  • Shipping and fulfillment partners, to deliver orders and handle returns
  • Jewelry contractors who help us make or finish your piece, who receive only the details needed for that work
  • Analytics and advertising providers listed in Section 4
  • Service providers who help with IT, storage, and other operations

About Shopify. Our store is hosted by Shopify, which collects and processes our customers' personal information to provide its services to us. Shopify also uses this information, together with information from other stores, for its own "Enhanced Services," such as improving its products, personalization, and ad targeting. No other merchant can see your information. To learn how Shopify handles your information and your rights with Shopify, see the Shopify Consumer Privacy Policy. You can also ask Shopify directly to delete your information or stop using it for advertising through the Shopify privacy portal.

We do not sell customer lists or profiles to third parties.

7. Your Choice to Opt Out of "Sale" or "Sharing" (U.S. Residents)

Some U.S. state privacy laws treat the use of advertising and analytics tools — such as the Meta and Pinterest tools and Shopify's Enhanced Services described above — as a "sale" or "sharing" of personal information, or as "targeted advertising," even though no money changes hands for your data.

If you live in a state that gives you this right, you can opt out using the Your privacy choices link in the footer of our website, where it is shown for your state, or by emailing us at the address in Section 13. We also honor Global Privacy Control (GPC) browser signals from those states as a request to opt out for that browser and device. Your opt-out is recorded through Shopify's privacy controls and applied to the advertising tools connected to our store.

8. Children's Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided personal information to us, please contact us so we can delete it.

9. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We do not store or have access to your full payment card details. Online payments are processed by Shopify Payments and related methods (such as Shop Pay, Apple Pay, Google Pay, and PayPal). Payments for custom or in-person orders are processed by Stripe, PayPal, Venmo, or Zelle. These providers handle your payment information under their own security standards (for example, PCI-DSS for card payments).

10. Data Retention

We keep personal information for as long as it is needed to:

  • Provide you with products and services
  • Maintain your account (if you have one)
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce our agreements

If you ask us to delete your information, we will delete or anonymize it unless we are required or permitted by law to keep certain information (for example, for tax records).

11. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

  • Access / Know — request a copy of the personal information we hold about you
  • Delete — ask us to delete your personal information, subject to legal exceptions
  • Correct — ask us to correct inaccurate personal information
  • Portability — request a copy of your information in a portable format
  • Opt out of sale, sharing, or targeted advertising — see Section 7
  • Withdraw consent — where we rely on your consent (for example, for marketing emails or cookies), you can withdraw it at any time
  • Object (EEA/UK) — object to processing based on our legitimate interests
  • Restrict (EEA/UK) — ask us to limit how we use your personal information in certain circumstances

We will not discriminate against you for exercising your privacy rights.

If you are in the EEA, the UK, or another region with specific privacy laws, you also have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us using the details in Section 13. We may need to verify your identity before we respond.

12. International Transfers

If you are outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers are located. When we transfer personal information from the EEA or UK, we rely on lawful transfer mechanisms, such as standard contractual clauses, where required.

13. Contact

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, contact us at:

Email: info@hannahlongjewelry.com

We handle privacy requests in writing so that they can be properly documented.